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What is Member Rewards?
Member Rewards is a rewards program where you can earn points for using your VISA Debit and Credit Card, then redeem your points for anything of your choice from a huge online rewards catalog, including cash back.
Do I have to register my VISA Debit and Credit Card to start earning points?
Yes, you can register your VISA Debit and Credit Card at www.Memberrewards.ccncu.com.
How do I earn points?
Earn points on all VISA Debit and Credit Card purchases. You do not earn points for ATM transactions. Plus, you can earn even more points when you shop at participating retailers. Choose to shop in-store at national or local retailers or online through www.Memberrewards.ccncu.com.
Where can I earn points?
You earn points everywhere your VISA Debit and Credit Card is accepted. ATM transactions and purchases made online with your Visa Debit and Credit Card do not qualify unless paying online through Visa Checkout, through the Member Rewards site, or within sites and apps using Apple Pay (Apply Pay is not available for VISA Credit Cards).
How are points calculated and is there a minimum dollar amount before earning points?
You will earn 1 point for each $2 spent with your VISA Debit Card. You will earn 1 point for every $1 spend with your VISA Credit Card.
What can I redeem my points for?
You can redeem your points for literally thousands of options. It all depends on your personal preferences. You can get event tickets, electronic and hi-tech gadgets, spa treatments, apparel, airline tickets, activity vouchers, or cash back - the list goes on and on. Browse the redemption section to see all the exciting options available to you. Member Rewards keeps track of all the points you earn and will help you find just what you are looking for when you are ready to redeem.
When can I redeem my points?
It can take up to 30 to 60 days for your points to be credited to your account. You must accumulate 2,000 points before you can redeem your points. After that, you can redeem for any number of amazing items.
How do I know how many points I have?
Your current available points balance is listed in the top right corner of every page.
Is there a maximum number of points that I can earn?
No, there is not a maximum accumulation
What if I shopped at a participating retailer, but my points are not showing up?
It can take up to 30 days for a transaction to appear on the Point Details page. If points from a qualified transaction do not appear after 30 days, please contact the number or e-mail listed on the Contact Us page for assistance.
When I redeem for a product, can I ship my redemption to an address other than the one the Credit Union has on file for me?
Yes, you will have the opportunity to change the address for your redemptions as long as the address is located in the United States.
What will happen to my points if my card is lost or stolen?
If your card is lost or stolen and a replacement card is issued, points will automatically be transferred to the new card. Once you receive your new card, you will need to re-register the new card by logging into your Member Rewards account.
If someone manages to access my Member Rewards username and password, can they use my points?
Every effort is made to authenticate Member Rewards participants- but fraud can occur. If you feel that you might have been a victim of fraud, contact the Credit Union so that an investigation can be undertaken.
Do my points expire?
Points expire after 3 years
Will I be notified when my points are going to expire?
Yes, when you logon to your Member Rewards account, you will be notified 60 days before your points are going to expire.
Is there a cost to join the Member Rewards program?
There is no cost. Membership in the Member Rewards program is absolutely free to our Credit Union cardholders.
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